Customer Service Guarantee

If you wish to return or exchange your purchase, please return it to us within 14 days of delivery for a prompt refund.

Payment

We accept online payment in a secure environment. Debit or credit cards (Visa, MasterCard, Maestro and Delta). All transactions are shown in £ sterling.

Returns

To return or exchange an item, please send your purchase back in it's orginal packaging to :-
Aquilegia, 43 Booth Road, Stacksteads, Bacup, OL13 0SF.
For all returns, except where the item is faulty, you will need to arrange and pay for the return of the goods to us, preferably in its original packaging. We can arrange collection from you but the cost incurred will be charged to you and deducted from any refund. Once we receive the returned goods we will send a full refund. We recommend that you get proof of posting as we cannot accept responsibility for parcels that get lost in transit.

Customer Service
If you have any questions or queries about your order please call us on 01706 878078

Postage and Packaging

At Aquilegia we make every effort to deliver your order as quickly as possible. Our aim is to deliver within 7 to 14 days.
If your requirement is urgent, please ring 01706 878078 to check availability.
Delivery to Mainland UK only (single address) £5.50 For deliveries outside UK Mainland please telephone 01706 878078 for a quotation.
Delivery is either by Royal Mail, Parcel Force or Courier Company.

Free delivery on all orders over £100

Gift Service

We can artistically gift wrap your purchase and include a hand written gift card. Gifts can be delivered to any number of addresses but a delivery charge is applicable to each address. We will inform you when all items have been despatched.

Sizes and Descriptions

All sizes shown on the web pages are approximate. As with a real flower arrangement we cannot guarantee exact replication of the photograph.

Trading Statement

www.aquilegia.co.uk is a trading name of Yvonne Haughan and Loraine Platt.